Assortment Planning – Definition, Benefits, Strategy, Method.

One important aspect of retail merchandising is assortment planning, which entails selecting the ideal assortment of products to offer customers. Utilizing clustering analysis, which groups products according to similarities in attributes like price, style, color and functionality, is one method of assortment planning. Cross-merchandising is another strategy that combines products that complement one another to entice customers to make additional purchases.

In this blog, we'll learn important techniques and tricks for an assortment of product that makes them look their best and gets people to buy things.


   

What is Assortment Planning?

Assortment planning is the process of determining which products or services a business should offer to its customers. It involves analyzing customer data, reviewing the competition, and considering the business's goals and resources in order to optimize the product mix and meet the needs and preferences of the target market.

An example of assortment planning might involve a clothing retailer analyzing sales data and customer feedback to determine which types of clothing, such as tops, bottoms, or outerwear, are in high demand. The retailer might also consider market trends, such as the popularity of certain styles or colors, and the products offered by competitors when developing its assortment plan.

Another example, a business targeting a young customer in the form of offering a wide range of trendy and fashionable products, while a business targeting a more mature customer by offering a selection of high-quality and regular products.

Proper assortment planning can help businesses to identify opportunities for growth of the company and optimize inventory, enhance the customer experience, and increase sales and profits. It can also help businesses to cost reduction, customer segmentation, and online presence enhancement.

Why is assortment planning important?

Assortment planning is the process of determining which products or services a business should offer to its customers. It is important because it helps the business to optimize its product mix and ensure that it is meeting the needs and preferences of its target market. A well-planned assortment can also help the business to differentiate itself from competitors and increase customer loyalty.

Here are a few specific reasons why assortment planning is important:

1. By analyzing customer data and market trends, it can identify which products are in high demand and which ones are not performing as well. This information can help the business to focus on products that have the greatest potential for success.

2. Proper assortment planning can help optimize inventories to avoid overstocking or understocking inventory, which can lead to lost sales or excess inventory costs.

3. By offering a well-planned assortment of products that meet the needs and preferences of their target market, businesses can improve the customer experience and increase customer satisfaction.

4. By analyzing customer data, businesses can identify specific customer segments and tailor their product mix to meet the needs and preferences of these segments. This can help to increase customer loyalty and retention.

5. Proper assortment planning can help businesses to optimize their online product listings and improve their search engine rankings, making it easier for customers to find and purchase their products or services.

6. Businesses can change in the market, such as new trends or shifts in customer preferences. This can help the business to remain competitive and relevant in a constantly changing market.

7. Businesses can optimize their pricing strategy to reflect the value and appeal of their offerings. This can help to increase sales and profitability.

8. Businesses can optimize their supply chain management to ensure that they have the right products in the right quantities at the right time. This can help to reduce costs and improve customer satisfaction.


How do you make an assortment plan?

There are several steps that businesses can follow to create an assortment plan:

1. Identify the business's target market: The first step in creating an assortment plan is to identify the target market for the business. This includes understanding the demographics, preferences, and needs of the customers that the business is trying to reach.

2. Analyze customer data: Next, businesses should analyze customer data to identify which products or services are in demand and which ones are not performing as well. This can include analyzing sales data, customer feedback, and market research.

3. Review the competition: It is also important to review the products or services offered by competitors to understand how the business's offerings compare and what opportunities there may be to differentiate the business's offerings.

4. Determine the business's goals: Businesses should also consider their overall goals and objectives when creating an assortment plan. This can include financial goals, such as increasing sales and profits, or strategic goals, such as expanding into new markets or improving customer satisfaction.

5. Develop the assortment plan: Based on the analysis of customer data, competition, and business goals, businesses can develop an assortment plan that outlines which products or services to offer and in what quantities. This plan should also consider factors such as pricing, inventory levels, and distribution channels.

6. Implement and review the plan: Once the assortment plan has been developed, it is important to implement it and track its performance. This may involve making adjustments to the plan as needed based on customer feedback and market trends.

7. Consider the business's capabilities and resources: When creating an assortment plan, it is important to consider the business's capabilities and resources. This includes factors such as production capacity, distribution channels, and financial resources. The assortment plan should be realistic and feasible given the business's capabilities and resources.

8. Use customer segmentation: One way to optimize the assortment plan is to use customer segmentation to identify specific customer groups and tailor the product mix to meet their needs and preferences. This can help to increase customer loyalty and retention.

9. Consider the product lifecycle: The product lifecycle is the stages that a product goes through from development to obsolescence. When creating an assortment plan, it is important to consider the product lifecycle of each product or service to ensure that the business is offering a mix of products that are at different stages of the lifecycle.

10. Use data analytics: Data analytics tools can be used to analyze customer data and identify trends and patterns that can inform the assortment plan. By using data analytics, businesses can make more informed decisions about which products or services to offer and in what quantities.


     
Assortment Planning


What are the factors used during assortment planning?

There are several factors that businesses may consider when developing an assortment plan:

1. Customer Preferences: By understanding the needs and preferences of the target market, businesses can tailor their product mix to meet the demands of their customers. This may involve analyzing customer data, such as sales data and customer feedback, to identify which products or services are in high demand.

2. Market Trends: Businesses should also consider market trends when developing their assortment plan. This may involve analyzing data on market growth, new products or services, and shifts in consumer preferences.

3. Competition: It is important to review the products or services offered by competitors to understand how the business's offerings compare and what opportunities there may be to differentiate the business's products or services.

4. Business Goals: The assortment plan should align with the business's overall goals and objectives, such as increasing sales and profits or expanding into new markets.

5. Capabilities and Resources: The assortment plan should be realistic and feasible given the business's capabilities and resources, such as production capacity, distribution channels, and financial resources.

6. Product Lifecycle: The product lifecycle is the stages that a product goes through from development to obsolescence. It is important to consider the product lifecycle of each product or service to ensure that the business is offering a mix of products that are at different stages of the lifecycle.

7. Data Analytics: Data analytics tools can be used to analyze customer data and identify trends and patterns that can inform the assortment plan.


When to consider assortment planning?

There are a few key times when a company may want to consider assortment planning:

1. Business Model: Changes in your business model, such as moving from a brick-and-mortar store to an e-commerce platform, can also impact your assortment planning. You will need to consider the different customer needs and preferences of your online versus in-store customers, as well as the logistics of fulfilling online orders.

2. New Market: Entering a new market, such as a new city or country, also requires careful consideration of your assortment. You will need to research the local market and customer preferences in order to select products that are relevant and in demand.

3. Inventory Optimistic: Optimizing your inventory and pricing strategy can help you to better manage your costs and maximize your profitability. This may involve regular review and analysis of your sales data in order to identify trends and opportunities, as well as ongoing adjustments to your pricing and product mix.

4. User Experience: Improving customer experience is also an important consideration in your assortment planning. You should consider the needs and preferences of your target customer, as well as the overall shopping experience you want to provide, in order to select products that will meet their expectations and drive customer satisfaction and loyalty.

5. A new store launch: The introduction of a new product line can be exciting opportunities for growth, but they also require careful planning and consideration of your assortment. You will need to evaluate the demand for the products in your new location or product line, as well as the costs and resources required to carry and manage them.

6. Uncontrolled SKUs: If a company has a large number of uncontrolled SKUs (stock keeping units), it may want to consider assortment planning in order to better manage its inventory and optimize its product mix. This may involve reviewing the SKUs and determining which ones are not performing well and should be discontinued, as well as identifying opportunities to introduce new SKUs that will be more successful.

7. Obsolete inventory: If a company has a significant amount of obsolete inventory, it may want to consider assortment planning in order to better forecast future demand and avoid overstocking products that are not likely to sell. This may involve reviewing the product mix and discontinuing products that are no longer in demand, as well as introducing new products that are more likely to sell.

8. Regular stockouts: If a company regularly experiences stockouts of certain products, it may want to consider assortment planning in order to better manage its inventory and ensure that it has the right products available to meet customer demand. This may involve reviewing the product mix and increasing the quantity of popular products that are frequently out of stock, as well as introducing new products that are likely to be in demand.

9. Insufficient storage space: If a company has limited storage space, it may want to consider assortment planning in order to optimize the use of available space and ensure that it is carrying the most profitable products. This may involve reviewing the product mix and discontinuing products that are not selling well or are taking up a large amount of space, as well as introducing new products that are more likely to sell and have a higher profit margin.


There are several types of assortment that can be used to describe the variety or selection of products or services offered by a business. These types of assortment can be categorized based on the width and depth of the selection:

a) Wide assortment: This refers to a selection of products or services that covers a broad range of categories or types. For example, a department store may offer a wide assortment of products, including clothing, electronics, home goods, and toys.

b) Narrow assortment: This refers to a selection of products or services that is focused on a specific category or type. For example, a specialty store may offer a narrow assortment of products, such as only outdoor gear or only artisanal cheeses.

c) Deep assortment: This refers to a selection of products or services that includes a large number of options within a specific category or type. For example, a clothing store may offer a deep assortment of jeans, with a wide range of sizes, styles, and colors available.

d) Shallow assortment: This refers to a selection of products or services that includes a limited number of options within a specific category or type. For example, a convenience store may offer a shallow assortment of snacks, with only a few options available.

e) Full assortment planning: This refers to offering a wide range of products to meet the diverse needs of customers. This approach is often used by large retailers that aim to be a one-stop-shop for all of their customers' needs. Walmart is a good example of a company that uses full assortment planning

f) Limited assortment planning: This refers to offering a smaller selection of products, often focused on a specific niche or category. This approach is often used by specialty stores that aim to be experts in a particular area.

g) Curated assortment planning: This refers to carefully selecting and organizing a small number of products to create a unique and cohesive shopping experience. This approach is often used by boutiques and high-end retailers.

h) Dynamic assortment planning: This refers to continuously adjusting the product selection based on real-time data, such as customer demand and market trends. This approach is often used by online retailers and requires the use of advanced technology to analyze and act on data in real-time.

i) Seasonal assortment planning: This refers to adjusting the product selection based on the time of year, such as offering holiday-themed products during the winter season.

j) Geographical assortment planning: This refers to adjusting the product selection based on the location of the store or market. For example, a store in a beach town might offer more swimsuits and beach gear compared to a store in a city.

k) Customized assortment planning: This refers to offering personalized product recommendations to individual customers based on their past purchases and browsing history. This approach is often used by online retailers and requires the use of advanced technology to track and analyze customer data.

l) Product line assortment planning: This refers to organizing products into a hierarchy, with each level representing a different price point or quality level. This approach is often used by manufacturers and allows companies to offer a range of products at different price points to appeal to a wider customer base.

m) Assortment rationalization: This refers to reducing the number of products offered in order to streamline operations and reduce costs. This approach is often used by companies that have a large and complex product range, and can involve eliminating slow-selling or low-margin products.


    
Types of Assortment Planning


Here are some examples of different types of assortment:

A) Wide and deep assortment: A bookstore may offer a wide and deep assortment of books, with a broad range of categories (such as fiction, non-fiction, children's books, and textbooks) and a large number of options within each category.

B) Wide and shallow assortment: A gift shop may offer a wide and shallow assortment of products, with a broad range of categories (such as souvenirs, home decor, and jewelry) but a limited number of options within each category.

C) Narrow and deep assortment: A furniture store may offer a narrow and deep assortment of products, with a focus on furniture and a large number of options within that category (such as different styles, materials, and sizes).

D) Narrow and shallow assortment: A specialty bakery may offer a narrow and shallow assortment of products, with a focus on a few categories (such as pastries and breads) but a limited number of options within each category.


It's worth noting that businesses may choose to offer different types of assortment in different areas of their operations. For example, a business may offer a wide and deep assortment of products in its brick-and-mortar store, while offering a narrow and shallow assortment of products on its online store. This can allow the business to meet the needs and preferences of different customer groups, while also taking into account factors such as storage space, shipping costs, and display limitations.

It's important to note that the type of assortment a business offers can have an impact on various aspects of its operations, such as inventory management, customer satisfaction, and pricing. For example, a business that offers a wide and deep assortment may need to invest in more storage space and have more complex inventory systems in place, while a business that offers a narrow and shallow assortment may have lower overhead costs and simpler inventory management. Similarly, a business that offers a wide and deep assortment may be able to appeal to a wider range of customers, while a business that offers a narrow and deep assortment may be able to offer a higher level of expertise and specialized products or services.



Role and Responsibility of Assortment Planner

The role of an assortment planner is to determine which products a company should carry in order to satisfy customer demand and achieve the company's business objectives. This typically involves analyzing customer data and market research, forecasting demand, and working with suppliers to identify and evaluate new products. The assortment planner is responsible for managing the product mix and ensuring that it is appropriate for the target market and aligned with the company's business goals.

Some specific responsibilities of an assortment planner may include:

1. Analyzing customer data and market research to identify trends and opportunities for new products.
2. Forecasting demand for existing and potential products.
3. Managing the product mix and making adjustments as needed.
4. Analyzing sales data and performance of individual products to identify opportunities for optimization.
5. Developing and implementing strategies to drive sales and increase profitability.
6. Collaborating with other teams, such as marketing and sales, to ensure that the product mix is aligned with overall business goals.
7. Developing and implementing processes for product launches and discontinuations.
8. Collaborating with other departments, such as purchasing and logistics, to ensure that the product mix is aligned with the company's overall supply chain strategy.
9. Monitoring market trends and assessing the competitive landscape in order to identify opportunities for differentiation.



Evaluation metric for Assortment Planning

There are several metrics that can be used to evaluate the effectiveness of an assortment plan. Some common metrics include:

1. Sales: One of the most obvious metrics to track is sales, which can help you determine the overall effectiveness of your assortment. You can track sales by product, by category, or by store location in order to get a better understanding of which products and categories are driving the most revenue.

2. Sales Per Square Foot: This metric can help you understand the productivity of your retail space. By dividing your sales by the square footage of your store, you can determine how much revenue each square foot is generating.

3. Inventory Turns: Inventory turns to measure how quickly your inventory is being sold and replaced. A high inventory turn rate is generally considered to be a good thing, as it indicates that your products are in high demand and are being sold quickly.

4. Gross Margin: Gross margin is the difference between the price you charge for a product and the cost to produce it. By tracking your gross margin, you can understand the profitability of your assortment and make decisions about which products are most lucrative.

5. Customer Satisfaction: Another important metric to consider is customer satisfaction. By gathering feedback from your customers, you can understand their perceptions of your assortment and make changes as needed to improve their shopping experience.

6. Conversion Rate: Conversion rate is the percentage of shoppers who make a purchase. By tracking this metric, you can understand how effectively your assortment is driving sales.

7. Average Order Value: Average order value (AOV) is the average amount that a customer spends per order. By increasing your AOV, you can drive more revenue from each customer.

8. Stockout Rate: Stockout rate is the percentage of items that are out of stock at any given time. A high stockout rate can be frustrating for customers and may lead to lost sales.

9. Return Rate: The return rate is the percentage of items that are returned by customers. A high return rate may indicate that your assortment is not meeting the needs or preferences of your customers.

10. Market Share: Market share is the percentage of total sales in a given market that your business is responsible for. By tracking your market share, you can understand how well your assortment is resonating with customers compared to your competitors.


Here are a few tools and tips for assortment planning:

1. Group stores into clusters based on similarities: This can help you tailor your assortment to the specific needs and preferences of each cluster. For example, a store in a beach town may carry a different assortment than a store in a mountain town. Another example, a store in a residential area may need a different type of assortment than a commercial/university area.

2. Consider the size and layout of your stores: The size of your stores and the layout of your product displays will impact the number of products you can carry. For example, a small size of store required fast moving and basic material than big size store has all types of assortment.

3. Set assortments by category or department: This can help you ensure that you have a balanced assortment across different product categories.

4. Customer data and market research: One of the most important tools for assortment planning is customer data and market research. This can help a company understand the needs and preferences of its target market and identify opportunities for new products.

5. Sales data and analytics: Sales data and analytics can provide valuable insights into which products are performing well and which are not, helping a company make informed decisions about its product mix.

6. Inventory management software: Inventory management software can help a company track and manage its inventory, including forecasting future demand and identifying opportunities to optimize the product mix.

7. Collaboration with suppliers: Collaborating with suppliers can help a company stay up-to-date on industry trends and identify new products that may be a good fit for its product mix.

8. Test and learn approach: A test and learn approach can be helpful when introducing new products or making changes to the product mix. This involves testing new products or changes in a small scale before rolling them out more broadly, in order to gather data and assess their performance.

9. Regular review and adjustment: It is important to regularly review and assess the product mix to ensure that it is meeting the needs of the target market and the company's business objectives. This may involve making adjustments to the mix as needed.

10. Use data to inform your decisions: Analyze sales data and customer demographics to understand which products are most popular and relevant to your target audience.


Future and technology of assortment planning

In the future, technology is likely to play an increasingly important role in assortment planning. Here are a few ways that technology is likely to impact the process:

1. Data analytics and machine learning: With the increasing availability of data and advances in analytics and machine learning, companies will be able to more accurately forecast customer demand and optimize their product mix in real-time.

2. Virtual and augmented reality: Virtual and augmented reality technologies may be used to help companies visualize and test different product mixes in a virtual environment before making changes in the real world.

3. Personalization: As customer expectations for personalized experiences continue to grow, technology may be used to help companies create personalized product mixes for individual customers.

4. Supply chain automation: As supply chain automation becomes more prevalent, companies will be able to more quickly and efficiently adjust their product mix in response to changes in demand.

5. Online and mobile platforms: The proliferation of online and mobile platforms will provide companies with new opportunities to reach and engage customers, and will likely require companies to adapt their product mix in order to meet the needs of these channels.

6. Artificial intelligence: Artificial intelligence (AI) may be used to analyze customer data and make recommendations for changes to the product mix based on real-time customer demand and market trends.

7. Predictive analytics: Predictive analytics may be used to forecast customer demand and optimize the product mix in anticipation of future trends.

8. Internet of Things (IoT): The Internet of Things (IoT) may be used to track and analyze data from connected devices and make real-time adjustments to the product mix based on changes in demand or other factors.

9. 3D printing: 3D printing technology may be used to more quickly and efficiently produce customized products, potentially impacting the product mix and the way companies approach assortment planning.

10. Robotics: Robotics may be used to automate various tasks within the supply chain, including the handling and storage of products, enabling companies to more efficiently manage their product mix.

11. Virtual and remote work: As more companies adopt virtual and remote work arrangements, technology will likely play a greater role in facilitating communication and collaboration between team members involved in assortment planning.

12. Mobile devices: The increasing use of mobile devices, such as smartphones and tablets, will likely impact the way companies approach assortment planning by providing new channels for reaching and engaging customers.

13. Customer relationship management (CRM) systems: Customer relationship management (CRM) systems may be used to track customer interactions and preferences, informing decisions about the product mix.

14. Collaborative planning, forecasting, and replenishment (CPFR): Collaborative planning, forecasting, and replenishment (CPFR) is a process that involves collaboration between companies and their suppliers to more accurately forecast demand and optimize the product mix.

15. Radio frequency identification (RFID) technology: Radio frequency identification (RFID) technology may be used to track and manage inventory in real-time, enabling companies to more quickly and accurately adjust their product mix in response to changes in demand.


Takeaway

Retailers need to know what their customers want and need, as well as their product’s strengths and weaknesses, in order to plan an effective assortment. Retailers can create an appealing and effective assortment that meets their customers' needs by utilizing clustering analysis, cross-merchandising, and thoughtful categorization.




   

FAQ

Assortment planning in retail includes organizing a range of products based on customer demand, sales data, and market trends. It helps retailers optimize their inventory and improve profitability by ensuring they offer the right mix of products to their target customers while minimizing the risk of stockouts and markdowns.

Assortment planning is important because it helps retailers optimize their product offerings to meet customer demand and drive sales. By selecting the right products, retailers can increase customer satisfaction, improve inventory turnover, and maximize profitability. Effective assortment planning can also help retailers stay competitive in their markets and adapt to changing consumer trends.

An assortment strategy is a plan for selecting and offering a specific range of products to customers. It involves analyzing customer preferences and market trends to determine the best mix of products to include in a retailer's product offerings. An effective assortment strategy can help retailers meet customer needs, increase sales, and achieve their business objectives.

To create an assortment plan, retailers should first analyze their customer demographics, purchase history, and market trends. Next, they can identify their product categories and determine which products to include based on sales data and customer demand. Finally, retailers can optimize their assortment plan by regularly reviewing and adjusting their product offerings to ensure they meet customer needs and achieve their business objectives.

Assortment planning can differ by product categories due to variations in customer demand, market trends, and competition. For example, fashion retailers may need to plan assortments more frequently and offer a wider range of products compared to grocery retailers. Different product categories may also require different strategies for inventory management, pricing, and promotions. Thus, assortment planning must be tailored to each product category's unique characteristics to be effective.


   

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